frequently asked questions




What is the Guest amenities Fee?

Hotel Zephyr charges an additional fee of $35 per room night to offer guests a wide range of services and exclusive deals, including:

  • Complimentary guest room WiFi and public areas
  • Complimentary in-room coffee and tea
  • Complimentary welcome water upon arrival
  • Complimentary s’mores kit
  • Complimentary Game Room activities
  • Free local and 1-800 calls
  • Access to fitness center (availability subject to city regulations)
  • Discounts at most Zephyr Walk Stores
  • Discounts at Pier 39 partner restaurants

How many rooms are in the hotel?

Hotel Zephyr has 361 guestrooms.

What are the check-in and check out-times?

Check in is 4:00 pm on the day of arrival and check out is 11:00 am on the day of departure.

What type of beds are in the rooms?

All rooms have either a king size bed or two double beds.


Does the hotel have connecting rooms?

We have 32 sets of connecting rooms (either double beds or one king bed per room)

Does the hotel have smoking rooms?

No, smoking is not permitted in any of our rooms or public spaces.

Do any rooms have hot tubs or Jacuzzis in them?


Are the rooms air conditioned?

Yes, all the rooms are air conditioned and have individually controlled thermostats.

Do the rooms have tea/coffee makers?

Yes, all rooms have a Keurig coffee maker.

Do the rooms have irons and ironing boards in them? 




Refrigerators and microwaves are available upon request.

Does the hotel have Parking?

Yes, the hotel has a parking structure on-site. Parking charges per day apply with in-and-out access.


What is the charge for overnight parking?

For guests, overnight self parking is $64 +tax and overnight valet parking is $74 +tax; hourly self-park runs $15 per hour.


Does the hotel have parking for vans or rv’s?

Currently, we do not offer parking for RVs. Vans are permitted and must be sure to use only a single space to accommodate all guests.


does the hotel have ADa compliant rooms?

Yes, rooms are suitable for guests who use wheelchairs and the rooms can be equipped for those with visual and hearing impairments.

Does the hotel have a GYM?

Yes, our fitness center is open 24 hours a day. It’s equipped with premium LifeFitness® machines and bikes, an assortment of free weights, and strength machines. Plus, yoga mats, and Bosu balance trainer.


What kind of view dOes a bay view room provide?

These rooms provide a full view of the bay, Alcatraz and Pier 39.


Do any rooms have balconies?

Select rooms have balconies. 


Is there a place to store luggage?

Yes, luggage can be checked at reception while you are waiting for your room or after check out. 


Are there safes in the rooms?

Yes, each room has a safe large enough for a standard size laptop and small valuables.


Is there a restaurant in the hotel?

Our Zephyr Walk offers several food outlets.


Is the hotel pet friendly?

Yes, your furry friends are welcome, however there is a $75 flat fee per stay.